Service Productivity Can Be Increased by Hiring New Employees Who

question 8

Multiple Choice

Service productivity can be increased by hiring new employees who will work harder, by giving up some quality, or by ________.

• A) using technology more effectively
• B) outsourcing portions of the process to other firms
• C) creating more self-serve opportunities for customers
• D) reducing the number of products offered
• E) increasing the price on some of the product line

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Definitions:

Baseball Games

Competitive sporting events featuring two teams that take turns batting and fielding, governed by a set of rules.

Grocery Bills

The total amount of money spent on purchasing food and other items from a grocery store.

Bank Statement

A summary of financial transactions that occurred over a period on a bank account.

Checking Account

A bank account that allows the holder to deposit and withdraw money, and write cheques for payment.