Capitalizing on the Customer's Complaints About the Previous Detergents She

question 7

Multiple Choice

Capitalizing on the customer's complaints about the previous detergents she has used, Sheila, a salesperson, explains to the customer why her company's detergent Swish is better and how it can be a one-stop solution for everyday washing. In which of the following steps of the selling process is Sheila?

• A) follow-up
• B) handling objections
• C) preapproach
• D) presentation
• E) prospecting

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Definitions:

Deposit In Transit

Refers to money that has been received and recorded by a business but has not yet been recorded by the bank.

Check Printing Charge

A fee charged by banks or financial institutions for printing and providing checks for an account holder's use.

Note Collected

A financial transaction where a receivable note is received or paid off, often reflecting incoming cash flow from a debtor.

Petty Cash

A small amount of cash on hand used for covering minor expenses.