Refer to the Scenario Below to Answer the Following Question(s)

question 77

Multiple Choice

Refer to the scenario below to answer the following question(s) .
John Mayes opened Sparkle Janitorial in 2005. John began his business by acquiring two contracts for office cleaning services from two local manufacturing facilities. For two years, John and his wife, Barb, performed the cleaning services alone. After acquiring three additional cleaning contracts in 2007, John hired two employees. "Up to that point, we had room to grow but we really had no advertising plan," John stated. "We were relying mostly on word-of-mouth."
By 2010, Barb hired another two full-time employees to begin Sparkle's new endeavor: carpet cleaning in homes and offices. "Competition was getting tough for both of our services at that point," Barb added. "We ran a local radio spot three times each week. Then we had an advertiser print coupons on placemats. That gave us a little more exposure."
John and Barb Mayes admit that they did not realize the value of a sound promotional plan earlier. "We wish we would have put together something catchy with a jingle long before now," they said.
-In a recent radio spot, John and Barb gave a quick explanation of Sparkle's cleaning process and a description of the value consumers receive for their money. This is an example of a(n) ________ appeal.

• A) emotional
• B) standard
• C) rational
• D) moral
• E) social

---

Definitions:

Conflicting Feelings

Emotional experiences that are at odds with each other, often causing confusion or distress.

Characteristic Pattern

A consistent and observable behavior or feature repeated in a similar way across different contexts or situations.

Personality

The blend of features that constitute a person's individual identity.

Reality Principle

The reality principle is a psychoanalytic concept that describes the ego's role in mediating between the desires of the id and the constraints of the external world.