Changes to Service Differentiation Include All of the Following EXCEPT

question 25

Multiple Choice

Changes to service differentiation include all of the following EXCEPT ________.

• A) smarter customers
• B) decreased services at department stores
• C) more price-sensitive consumers
• D) customers' willingness to pay more for identical brands
• E) increased services from discounters

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Definitions:

Automated Shaper

Machinery equipped with computer numerical control (CNC) to shape materials into specific designs with minimal human intervention.

Unused Capacity

Refers to the available production or service facility resources that are not currently being used.

Predetermined Overhead Rate

A rate used in cost accounting to allocate manufacturing overhead costs to products based on a planned level of activity or driver, such as machine hours or labor hours.

Machine-Hours

A measure of production volume or activity based on the number of hours machines are in operation.