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What Is Meant by the Term Benchmarking? Who Did Xerox

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Essay

What is meant by the term benchmarking? Who did Xerox benchmark in the 1980s when they were experiencing difficulty?


Definitions:

Forced Distribution

In performance appraisal forces a set percentage of persons into predetermined rating categories.

Performance Appraisal Method

The specific technique or process used to evaluate an employee's job performance, such as self-assessment, peer review, or objective metrics.

Ranking

The ordering or categorizing of items or individuals based on certain criteria, indicating their positions relative to each other.

Performance Categories

Classifications used to assess or evaluate the effectiveness or productivity of an individual, team, or system.

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