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Which model of change uses the "Four D's"?
Listening
The act of attentively receiving information through hearing and understanding what is being communicated.
Customer Complaints
Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.
Unreasonable Customers
Customers who have impractical or excessive demands or complaints, often difficult to satisfy.
Angry Customers
Individuals who express dissatisfaction or frustration towards a service or product, often seeking resolution or compensation.
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