With a Differentiation Strategy,managers May Try to Gain a Competitive

question 47

Multiple Choice

With a differentiation strategy,managers may try to gain a competitive advantage by distinguishing their products or services from competitors on all of the following dimensions,except:

• A)Product design
• B)Product quality
• C)Customer service
• D)Customer support
• E)Distribution channels

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Definitions:

Backward Chaining

A teaching technique that involves breaking down a task into smaller parts and teaching the last step first, moving backwards towards the first step.

Interresponse Time

The temporal duration or interval between successive instances of a specific behavior.

Inappropriate Behavior

Actions or conduct deemed unacceptable or not suitable for a given context or situation, often violating social norms or expectations.

DRO

Differential Reinforcement of Other behavior, a strategy in behavior modification where reinforcement is provided for any behavior that is not the unwanted behavior.