What Is Not Contained in Procedure Manuals

question 2

Multiple Choice

What is not contained in procedure manuals?

• A) background comments
• B) steps to accomplish different transactions
• C) instructions on how to recover from problems
• D) what to do next if something worked
• E) trouble-shooting

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Definitions:

Method of Delivery

The way that information, messages, or items are conveyed from one point to another, which can significantly affect the reception and effectiveness of the communication.

Extemporaneous

Refers to a form of speech delivery that is planned and prepared but not written out or memorized in detail.

Impromptu

Something done without being planned, prepared, or rehearsed, often referring to speeches or performances.

Manuscript

A document that contains the original text of an author's work, prepared for publication or presentation.