Use the Following to Answer Questions : in a Survey

question 21

Short Answer

Use the following to answer questions : In a survey regarding job satisfaction, 574 in a sample of 934 female job-holders stated that they are satisfied with their jobs, while 500 in a sample of 755 male job-holders stated that they are satisfied with their jobs. The null hypothesis is that the proportions of all female and male job-holders who are satisfied with their jobs are the same. The alternative hypothesis is that the proportion of female job-holders who are satisfied with their jobs is lower than the proportion of male job-holders stated who are satisfied with their jobs. The significance level is 2.5%.
-What is the value of the test statistic,z,rounded to three decimal places?

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Definitions:

GAP Model

A framework for identifying and addressing gaps between customer expectations and experiences in service delivery.

Customers Expect

The anticipations or beliefs about the performance or services a customer expects from a product, service, or brand.

Company Thinks

Conceptual understanding or opinion held by a company regarding market trends, customer preferences, or strategies.

Customer Relationships

The ongoing interactions between a business and its customers, aiming to foster loyalty, satisfaction, and engagement over time.