A Balanced Scorecard Framework Is Integrated Through Four Key Perspectives

question 37

Multiple Choice

A balanced scorecard framework is integrated through four key perspectives.The presentation of these key perspectives on a balanced scorecard from the lowest level perspective to the highest level perspectives is:

• A)customer, financial, internal business process, learning and growth.
• B)financial, customer, learning and growth, internal business process.
• C)learning and growth, internal business process, customer, financial.
• D)internal business process, learning and growth, customer financial.

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Definitions:

Communication

The process of transferring information from one party to another through spoken words, written words, nonverbal cues, or other mediums.

Vertical Linkages

The hierarchical connections between different levels of an organization that ensure communication and coordination.

Horizontal Linkages

Interactions or connections between entities or individuals at the same level in an organization, fostering cooperation and communication.

Spatial Linkages

The connections and relationships between different physical locations, often related to geography, urban planning, or architectural design.