Why Might External Change Agents Be Preferred by Employees

question 27

Multiple Choice

Why might external change agents be preferred by employees?

• A) because they are viewed as having limited knowledge of the organization's history and won't be trapped by the past
• B) because they are viewed as being the outside expert
• C) because they are viewed as having the support of top management
• D) because they are viewed as being impartial

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Definitions:

Performance Discrepancy

The gap between expected and actual performance levels in the workplace.

Managerial Potential

Describes the capability and likelihood of an individual to succeed in management roles, based on qualities like leadership, decision-making, and communication skills.

Technical Skills

Specific abilities and knowledge required to perform practical tasks in specialized fields, involving complex processes or equipment.

Formal Education Programs

Structured courses of study or training provided by educational institutions or organizations leading to certification, a diploma, or a degree.