In Your Role as a Department Supervisor,you Are Confronted by a Senior

question 60

Multiple Choice

In your role as a department supervisor,you are confronted by a senior employee who claims that she should not have been passed over for a promotion.You don't have decision authority but can only recommend to the plant manager decisions concerning promotions.You listen to the employee's protest but inform her that there is nothing you can do and direct her to your supervisor and the human resource department.What technique are you using?

• A) due process nonaction
• B) character assassination
• C) administrative orbiting
• D) confrontation

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