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In the Total Quality Business case,Rob and Diane feel that,as part of the training to provide unexpected value to their customers,employee should focus on:
Time Magazine
A prominent international weekly news magazine published in the United States, covering a wide range of topics including politics, business, health, science, and entertainment.
Visuals
Images, diagrams, or any graphical content used to illustrate or explain concepts.
Customer Objections
Reasons or concerns raised by potential customers that hinder or prevent the completion of a sale, requiring addressing by the salesperson.
Prospect Retention
The strategies or practices aimed at keeping potential customers engaged and interested in a company's products or services.
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