The Following Represent Significant Influences That Brought on the "Quality

question 14

Multiple Choice

The following represent significant influences that brought on the "quality revolution" in the United States EXCEPT the:

• A) loss of national competitiveness.
• B) findings of the American Customer Satisfaction Index (ACSI).
• C) popularity of "Made in Japan" products in the country.
• D) broadcast of the NBC special program, If Japan Can, Why Can't We?

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Definitions:

Treasury Shares

Shares of stock that were issued and later repurchased by the issuing company, reducing the amount of outstanding stock on the open market.