A Supervisor Sends a Message to Employees Who Comprise a Diverse

question 32

Multiple Choice

A supervisor sends a message to employees who comprise a diverse workgroup.What should both the sender and the receivers be sensitive to?

• A) the verbal characteristics of the message
• B) non-feedback
• C) perceptual screens
• D) the informal communication channel

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Definitions:

Uncertainty

A condition of limited knowledge where it is impossible to exactly describe existing states, future outcomes, or their probabilities.

Well-structured Problem

A problem that is clearly defined, with a clear path to the solution and known criteria for evaluating the solution.

Programmed Problem Solution

A predetermined method or procedure used to address problems that occur routinely within an organization.

Standard Operating Procedures

Set of step-by-step instructions compiled by an organization to help workers carry out routine operations aiming to achieve efficiency, quality output, and uniformity of performance.