You Are a Supervisor of Claims Adjusters for a Property

question 56

Multiple Choice

You are a supervisor of claims adjusters for a property and casualty insurance company; you assign and reassign adjusters to handle routine and emergency situations.Your managerial skills are being severely tested because several adjusters are threatening to quit after short-term emergency assignments.What short-term approach to their stressful situation would be most appropriate?

• A) Reduce work demands and set clear expectations.
• B) Rotate them back to their home location and place them on medical leave.
• C) Place them on EAP.
• D) Arrange for psychological counselling.