Tula Believes She Should Always Tell the Truth to Customers

question 33

Multiple Choice

Tula believes she should always tell the truth to customers about products; however,her employer wants her to inform customers of only the positive aspects.What is she experiencing?

• A) decline in job satisfaction and job behaviour
• B) lack of person-job satisfaction fit
• C) lack of person-organization fit
• D) decline in organizational citizenship behaviour

---

Definitions:

Baristas Union

An organization formed by baristas aiming to protect their rights and advocate for better working conditions and pay.

National Labor Relations Board

An independent federal agency tasked with enforcing US labor law in relation to collective bargaining and unfair labor practices.

Organizing

The process of arranging and coordinating tasks and resources to achieve specific goals.

Technicians Union

An organization that represents the collective interests of technicians, advocating for their rights, wages, and working conditions.