What Is a Significant Aspect of Total Quality Management (TQM)

question 50

Multiple Choice

What is a significant aspect of total quality management (TQM) ?

• A) the use of computers
• B) employee-driven suggestion systems
• C) continuous improvement and attention to customer needs
• D) the suboptimization of resource allocation

---

Definitions:

Exchange Relationship

This type of relationship is based on the principle of give-and-take, where interactions are often governed by the need for equity and reciprocity between the parties involved.

Reciprocity

A mutual exchange of privileges, goods, services, or other forms of value, often characterized by a balancing of benefits between the parties involved.

Direct Benefit

An advantage or gain that directly results from a specific action, policy, or investment, without intermediate steps.

Communal Relationships

Interpersonal connections where individuals emphasize mutual care and concern for each other's welfare.