Which Statement Best Applies to Total Quality Management (TQM)

question 81

Multiple Choice

Which statement best applies to total quality management (TQM) ?

• A) Quality is machine driven with quality improvements resulting from use of robotic equipment.
• B) Quality is an employee-oriented philosophy required by quality engineers.
• C) Quality is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
• D) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behaviour.

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