Which of the Following Is NOT TRUE Regarding Front-Line Employees

question 64

Multiple Choice

Which of the following is NOT TRUE regarding front-line employees in service firms?

• A)They receive the lowest pay.
• B)They receive the most training.
• C)They have the most contact with customers.
• D)They have little decision-making authority.

---

Definitions:

Prototypes

Preliminary models of products or systems used for testing and evaluation during the development process.

End-user Development

The practice allowing non-programmers to create or modify software applications to meet their personal or business needs without extensive knowledge of programming.

Security

The degree of protection against criminal activity, danger, damage, or loss.

Scrum Master

A role within the Scrum framework who acts as a facilitator and coach to a development team, ensuring adherence to Scrum practices.