Which of the Following Is NOT TRUE Regarding Service Quality

question 58

Multiple Choice

Which of the following is NOT TRUE regarding service quality?

• A)Output of services is generally more intangible than manufacturing output.
• B)Quality is more easily measured in manufacturing than in service operations.
• C)The timing of product manufacturing is more important than on-time service delivery.
• D)Services are generally more labor intensive than manufacturing processes.

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Definitions:

Intervention

In the context of conflict resolution, it involves the action taken by a third party to help disputing parties reach an agreement or solve a problem.

Mediation

A process where a neutral third party facilitates communication between disputing parties to help them reach a mutually acceptable agreement.

Protracted Disputes

Conflicts that are extended and difficult to resolve, often becoming entrenched over time due to the complexity of the issues and the emotions involved.

Recurrence Of Conflict

The phenomenon where conflicts re-emerge or continue over time, often due to unresolved issues or persistent underlying causes.