FedEx Often Handles Several Million Shipments Across the Globe Each

question 27

Multiple Choice

FedEx often handles several million shipments across the globe each day.What unique challenge does this example signify?

• A)A large number of opportunities for error
• B)The need to store large amounts of perishable inventory
• C)An inability to define and measure quality
• D)Customers being present and involved in the service process

---

Definitions:

Customer Needs

The wants and requirements that customers expect to be fulfilled by a product or service.