Common Characteristics of Small Businesses That Hinder the Implementation of TQ

question 24

Multiple Choice

Common characteristics of small businesses that hinder the implementation of TQ principles include all of the following EXCEPT:

• A)little focus on the customers.
• B)little employee discretion and empowerment.
• C)lack of a structured information system.
• D)lack of professional management expertise.

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Definitions:

Fair Employment Practices Commissions

Governmental bodies established to monitor and enforce anti-discrimination policies in the workplace, ensuring fair treatment of employees regardless of race, color, religion, sex, or national origin.

Universal Declaration

A common term usually referring to the Universal Declaration of Human Rights adopted by the United Nations General Assembly in 1948, outlining fundamental human rights to be universally protected.

Arbitrary Governments

Forms of government characterized by unchecked power and authority, often leading to decisions based on personal whims or discretion rather than laws or ethical standards.

Economic Rights

Refers to rights that allow individuals to engage in activities necessary for the production, distribution, and consumption of goods and services.