Examlex
Discuss how front-line employees are critical to customer assessment of service quality.Identify the challenges faced by front-line employees.
Motivational Tactic
Strategies or actions employed to inspire or encourage individuals or groups to achieve desired goals or undertake specific behaviors.
Job Design
The process of organizing tasks, duties, responsibilities, and other elements into a job structure to improve satisfaction and performance.
Job Rotation
A technique used in employee development where individuals are moved between various jobs at similar levels in an organization to gain different skills and experiences.
Psychological Empowerment
A state in which individuals feel a sense of control over their work, understand their role's significance, and perceive themselves as capable of completing tasks.
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