Discuss the Importance of Employees and Information Technology in the Delivery

question 68

Essay

Discuss the importance of employees and information technology in the delivery of service quality.Use two examples of service firms to help support your discussion.

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Definitions:

Partial Reinforcement

A conditioning schedule in which a reward is not given every time the desired response is made, enhancing resistance to extinction of the behavior.

Successive Approximations

A process in behaviorism where behaviors are broken down into small, achievable steps towards a final goal, often used in learning and conditioning.

Delayed Reinforcement

The presentation of a reward following a behavior after a significant period of time, which can impact the effectiveness of the reinforcement.

Classical Conditioning

A learning strategy that incorporates the frequent association of two stimuli, culminating in the first stimulus independently eliciting a response that was at first triggered by the second stimulus.