In a Service Offering,managing Intangible Quality Characteristics Is More Difficult,because

question 30

Multiple Choice

In a service offering,managing intangible quality characteristics is more difficult,because they usually depend on:

• A)convenience of the customer.
• B)employee performance and behavior.
• C)unwritten guidelines based on past experiences.
• D)mutual understanding between the customer and the employee.

---

Definitions:

Hybrid Varieties

Plant varieties developed through the crossbreeding of two genetically different parent plants, aiming to produce offspring with desirable traits from both.

Partnerships

A form of business organization in which two or more individuals share ownership, responsibilities, and the profits or losses of the enterprise.

Corporations

Legal entities that are separate from their owners, providing limited liability protection, and have the ability to raise capital by issuing shares.

19th Century

The period from January 1, 1801, to December 31, 1900, marking the nineteenth century of the Gregorian calendar.