Which of the Following Is NOT a Characteristic That Adversely

question 33

Multiple Choice

Which of the following is NOT a characteristic that adversely affects the implementation of TQ principles in small firms?

• A)The lack of market clout
• B)Not recognizing the importance of human resource management strategies in quality
• C)Lack of professional management expertise and the short-term focus
• D)The formal nature of communication and presence of structured information systems

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Definitions:

Best Customers

Refers to the segment of a business's customer base that is most profitable, frequently making purchases and/or purchasing high-value items.

Mobile Commerce

The purchasing and selling of products and services via wireless portable devices like smartphones and tablets.

In-store Environment

The physical and atmospheric conditions inside a retail store, designed to influence buyers' emotions and behaviors.

Media Communications

The exchange of information and ideas through various channels and platforms, including social media, television, radio, and print media.