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Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.
Q2: The nurse explains to the patient that
Q6: New management styles associated with total quality
Q16: A hospitalized 3-year-old toddler is to receive
Q24: A patient who has recently arrived on
Q25: The nurse, in order to prevent the
Q65: Measurable performance levels that define the quality
Q75: Unlike Juran and Deming,Crosby's program is primarily
Q86: Feigenbaum popularized the term _,the portion of
Q90: Questions in a satisfaction survey must be
Q99: The Taylor system of workforce management improved