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Crosby States That the 'Zero Defects' Concept Is Widely Misunderstood

question 32

Essay

Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?


Definitions:

Top Executives

Individuals who hold the highest-level managerial positions in an organization, responsible for strategic planning, decision-making, and overall direction.

Internal Constraints

Internal constraints are limitations that come from within an organization or system, such as resources, policies, or existing technologies that restrict operations or growth.

External Constraints

Factors outside an individual or organization that limit or shape the options available for decision-making or actions.

Top Management Group

signifies the senior-most executives or administrators in an organization, responsible for strategic decision-making and overall management.

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