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Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?
Top Executives
Individuals who hold the highest-level managerial positions in an organization, responsible for strategic planning, decision-making, and overall direction.
Internal Constraints
Internal constraints are limitations that come from within an organization or system, such as resources, policies, or existing technologies that restrict operations or growth.
External Constraints
Factors outside an individual or organization that limit or shape the options available for decision-making or actions.
Top Management Group
signifies the senior-most executives or administrators in an organization, responsible for strategic decision-making and overall management.
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