Some of the Key Approaches to Gathering Customer Information Include

question 13

Multiple Choice

Some of the key approaches to gathering customer information include all of the following EXCEPT:

• A)direct customer contact.
• B)focus groups.
• C)external consultant information.
• D)monitor the Internet.

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Definitions:

Lying

The act of communicating false information with the intention of deceiving the recipient.

Personal Experiences

Individual encounters or events that contribute to one's understanding, beliefs, and perspectives.

Emotions

Complex psychological states that involve physiological arousal, expressive behaviors, and conscious experience.

Cognitions

Mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.