Any Employee Who Comes in Direct Contact with Customers Can

question 33

Multiple Choice

Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers.This is an example of:

• A)focus groups
• B)direct customer contact
• C)field intelligence
• D)study complaints

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Definitions:

Ependymal Cells

Glial cells that line the ventricles in the brain and the central canal of the spinal cord, involved in the production of cerebrospinal fluid.

Reaction Time

The duration it takes for an individual to respond to a stimulus.

Central Nervous System

The complex of nerve tissues that controls the activities of the body, comprising the brain and spinal cord.

Spinal Cord

A long, thin bundle of nervous tissue that extends from the brain down the vertebral column, transmitting nerve impulses to and from the brain.