Customer Perceived Value (CPV)focuses More on _____ Than on _____

question 59

Multiple Choice

Customer perceived value (CPV) focuses more on _____ than on _____.

• A)customer loyalty; satisfaction
• B)net present value; expected value
• C)quality characteristics; service delivery
• D)customer experience; product features

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Definitions:

Conclusion

The end or finish of an event, process, or text, often summarizing the main points or outcomes.

Psychoanalytic Theory

A body of theories originating from the work of Freud that focuses on the influence of the unconscious mind on behavior, feelings, and thoughts.

Behaviorism

A psychological approach that emphasizes the study of observable behaviors and the processes of learning, disregarding the importance of mental states.

Unconscious Drives

Motivations for behavior that an individual is not fully aware of, often stemming from hidden or repressed desires.