Suggested Reasons Why Many Customer Satisfaction Efforts Fail Include All

question 72

Multiple Choice

Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:

• A)using poor satisfaction measurement schemes
• B)failing to weight quality dimensions equally
• C)confusing loyalty with satisfaction
• D)failing to identify appropriate quality dimensions

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Definitions:

Cement And Concrete

A specific construction material where cement, a powdery substance, is mixed with water, sand, and gravel to create concrete, a solid, durable building material.

Limestone

A sedimentary rock mainly composed of calcium carbonate, often formed from marine organisms.

Quartz Sandstone

Sandstone composed mostly of quartz grains.

Phosphate

A salt or ester of phosphoric acid, often used in fertilizers due to its role in plant energy transfer.