Modern Outlook on Customer Satisfaction Requires That Firms Must First

question 25

Multiple Choice

Modern outlook on customer satisfaction requires that firms must first:

• A)avoid creating dissatisfied customers because of product or service failures.
• B)design efficient customer service systems.
• C)enforce stringent quality control standards for product delivery.
• D)conduct effective feasibility studies before delivering a product or service.

---

Definitions:

Politically

Relating to the ideas, strategies, or actions of government, public policies, or the conduct of governance.

Window Glass Workers

Individuals skilled in the manufacturing and installation of window glass, a trade that involves the production of flat glass for architectural use.

French

Relating to France or its people, language, or culture.

Belgian Imports

Goods and services purchased from Belgium by other countries, including chocolates, diamonds, beers, and pharmaceutical products.