Which of the Following Is NOT TRUE of Complaints

question 3

Multiple Choice

Which of the following is NOT TRUE of complaints?

• A)Organizations involved in customer relationship management train customer contact personnel to deal with complaints.
• B)The objective of customer service is to convert complaints into chargeable service opportunities.
• C)Complaints provide a source of product and process improvement ideas.
• D)The complaint process itself needs to be monitored, evaluated, and improved.

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Definitions:

DfWG

Degrees of Freedom Within Groups, a term used in statistics to describe the number of independent values or quantities which can vary in the analysis without violating any given constraints.

Mean Square

A measure used in ANOVA that is calculated by dividing the sum of squares by its degrees of freedom.

Levels

Different values or categories that a variable can take, often used in the context of categorical variables in research.