Research Has Found That as Employee Satisfaction Increases,customer Satisfaction Increases

question 18

True/False

Research has found that as employee satisfaction increases,customer satisfaction increases.

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Definitions:

Actual Picture

The real situation or the truth of a matter, as opposed to what might be assumed or imagined.

Realistic Job Preview

An informational presentation given to potential employees, offering an honest overview of the job's responsibilities, conditions, and challenges.

Informal Mentoring

A non-structured, organic form of mentoring that occurs between individuals without a formal agreement or program in place.

Psychological Contract

An implicit agreement between an individual and an organization that specifies what each is expected to give and receive in the relationship.