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Neither Internal nor External Customer Ratings Provide Valid Information on Employee

question 24

True/False

Neither internal nor external customer ratings provide valid information on employee performance.


Definitions:

Hidden Benefits

Advantages or positive outcomes that are not immediately obvious or recognized, often revealing themselves over time or upon deeper analysis.

Workplace Morale

The overall mood of a workplace based on attitudes and satisfaction.

Individual Accountability

The principle that each person is responsible for their own actions and outcomes.

Communication

The act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules.

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