Arlene Is Using a Balanced Scorecard Method for Her Business

question 22

Multiple Choice

Arlene is using a balanced scorecard method for her business.Through what perspectives does this method assess performance?

• A) supervisor, peer, client, self
• B) customer, financial, internal business processes, and learning and growth
• C) internal; external client & customer organizational, and societal
• D) job (task), fiscal, and interpersonal performance

Differentiate between reliability and validity in the context of measuring attributes in employee selection.

Understand the purpose and application of different types of tests (aptitude, achievement) in the selection process.

Recognize the importance and methods of ensuring reliable measurement in employee selection.

Know the role of interviews in the selection process and their accuracy.

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Definitions:

Category

A class or division of people or things regarded as having particular shared characteristics.

Script

A sequence of behaviors, roles, and norms that are expected in a particular context or situation.

Restaurant Script

A restaurant script is a sequence of expected behaviors, actions, and procedures that individuals follow in the context of dining in a restaurant, based on societal norms and personal experiences.

Expectation

The belief that a specific event will occur in the future, often influencing one's perception and behavior toward that anticipated event.