The Employees of an Insurance Firm Are Given the Task

question 74

Multiple Choice

The employees of an insurance firm are given the task of studying the very successful employee training program at a bank.This is an example of:

• A)process management.
• B)strategic reengineering.
• C)benchmarking.
• D)quality control.

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Definitions:

Visualizing

The act or process of forming mental images or concepts of what is not actually present to the senses.

Imagining Consequences

The mental process of envisioning the outcomes of actions or behaviors before they are carried out.

Reinforcement

In behaviorism, it is a consequence applied that strengthens an organism's future behavior whenever that behavior is preceded by a specific antecedent stimulus.

Internal Representational Systems

The mental mechanisms by which individuals organize, interpret, and store information about the world around them.