The Notion That Each Customer Contact Provides the Potential for the Occurrence

question 113

Multiple Choice

The notion that each customer contact provides the potential for the occurrence of problems can be operationalized by a measure of:

• A)key success factors.
• B)nonconformities per unit.
• C)activity-based costing.
• D)errors per opportunity.

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Definitions:

Piece-Rate System

A pay system where employees are compensated based on the amount of work they complete, commonly used in manufacturing and production jobs.

Variable Interval Schedule

In operant conditioning, a reinforcement schedule where responses are rewarded after unpredictable time durations, leading to steady and consistent behavior.

Reinforcement

The process of encouraging or establishing a pattern of behavior through rewards or consequences.

Piece-Rate System

A compensation system where employees are paid a fixed rate for each unit of production completed, incentivizing productivity.