Management Experts Recommend That an Organization Define Its Business in Terms

question 23

True/False

Management experts recommend that an organization define its business in terms of the products it is producing, not in terms of the customer needs that it is attempting to satisfy.

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Definitions:

The Toyota Way

A set of principles and behaviors that underlie the Toyota Motor Corporation's managerial approach and production system, emphasizing continuous improvement and respect for people.

Continuous Improvement

An ongoing effort to improve products, services, or processes by making incremental improvements over time or significant improvements all at once.

Respect for People

The fundamental consideration and ethical treatment of individuals, recognizing their rights, diversity, and dignity.

Customer Service

The assistance and advise provided by a company to those people who buy or use its products or services.