Customer Relationship Management (CRM)is a Technique That Uses IT to Develop

question 36

True/False

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

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Definitions:

Eligible Employee

A worker who meets certain criteria to qualify for benefits or rights under employment laws or company policies.

COBRA

The Consolidated Omnibus Budget Reconciliation Act, a U.S. law that provides individuals and their families the option to continue health insurance coverage after a job loss or other qualifying event.

Occupational Safety and Health Act

A United States law established in 1970 to ensure workplace safety and health standards.

Workplace Safety

Practices and policies implemented to ensure the physical and emotional well-being of employees in their working environment.