Customer Relationship Management (CRM)is a Technique That Uses IT to Develop

question 36

True/False

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

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Definitions:

Serotonin

A neurotransmitter that plays a key role in mood regulation, digestion, sleep, and other important bodily functions.

Brain

The organ located in the head of humans and other vertebrates that is the center of the nervous system responsible for interpreting sensory information, and coordinating and influencing bodily actions and functions.

Introjection

A psychological process by which an individual incorporates the ideas, attitudes, or objects of others into their own psyche.

Oral Stage

A phase in Freudian psychosexual development during infancy (0-18 months) where the mouth is the primary source of gratification and exploration, leading to behaviors such as sucking and biting.