"The Actions Taken to Meet the Needs of Customers" Refers

question 61

Multiple Choice

"The actions taken to meet the needs of customers" refers to

• A)a mission statement.
• B)quality assessment.
• C)quality control.
• D)responsiveness.

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Definitions:

Stability

The state or quality of being resistant to change, especially sudden change or deterioration, within a particular environment or context.

Society

A group of individuals involved in persistent social interaction, or a large social group sharing the same geographical or social territory, typically subject to the same political authority and dominant cultural expectations.

Utilitarianism

An ethical theory that posits the best action is the one that maximizes utility, usually defined as that which produces the greatest well-being of the greatest number of people.

Welfare

Governmental provision of economic assistance to individuals in need.