How Might a Service Organization Best Increase the Quality of Its

question 91

Multiple Choice

How might a service organization best increase the quality of its products or services?

• A)by cutting services in order to reduce the cost to consumers
• B)by following up after purchase with a personal phone call
• C)by focusing on the speed with which service is delivered
• D)by outspending competitors on advertising and branding

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Definitions:

Beta

A measure of a stock's volatility in relation to the overall market; a beta greater than 1 indicates higher volatility than the market, while a beta less than 1 indicates lower.

T-Bills

Treasury Bills, short-term government securities with maturity periods of less than one year, considered as a safe investment.

Bull Markets

A financial market condition characterized by rising prices and investor optimism.