When a Company Implements After-Sales Service and Support CRM Software

question 73

Multiple Choice

When a company implements after-sales service and support CRM software, salespeople

• A)have more time to focus on increasing sales because the system does customer support for them.
• B)have instant access to a record of everything that occurred during online customer interactions.
• C)are required to manually track and document every customer's case history and preferences.
• D)are in a much better position to respond to customers' needs and build customer loyalty.

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Definitions:

Lawn Mower

A machine utilizing one or more revolving blades to cut grass to an even height, significant for maintaining lawns and gardens.

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Vintage items, often artistic or decorative, that have high value because of their considerable age and historical significance.

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Informal events where individuals sell their used goods, such as clothes, toys, and household items, directly from their garage or yard.

Collector

An individual who accumulates items of a specific type, such as art, books, coins, or memorabilia, often for personal interest, prestige, or investment.