The Job of Encouraging Improvements by Emphasizing the Need for Continuous

question 41

Multiple Choice

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of

• A)top management.
• B)middle management.
• C)first-line supervisors.
• D)customers.

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Definitions:

Social Categorisation

The process by which individuals classify others into groups based on shared characteristics.

Social Creativity

Group-based behavioural strategies that improve social identity but do not directly attack the dominant group’s position.

Social Change

The transformation over time of cultural values, norms, and social structures, leading to significant shifts in society.

Social Competition

Group-based behavioural strategies that improve social identity by directly confronting the dominant group’s position in society.