You Are the Human Resources Manager for a Large Computer

question 12

Multiple Choice

You are the human resources manager for a large computer company, Fusion, Inc. You have just given performance feedback to Amina, who troubleshoots computer problems that customers have via the phone. You praise Amina for her accurate solutions to problems. However, at times she has shown impatience with computer illiterate customers. You give examples of this and discuss with her why this happens and how she can correct this behavior. Afterwards, you review how the performance feedback went and realize that you forgot to include an important element. You plan to correct this by having another meeting with Amina, during which you will

• A)emphasize to her that she has shown little indication of being able to correct her performance in the past and you hope she can do better in the future.
• B)give her more examples of how she has shown impatience toward computer illiterate customers and inform Amina that you will be checking her performance in the next few weeks.
• C)determine with her the amount of time she needs to implement a more patient attitude toward customers and tell her that you will check in with her to see how she is progressing during this period.
• D)mention to Amina that she wears dresses that have loud, clashing colors, which is inappropriate for the office in which she works.

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Definitions:

Mammalian Kidney

A pair of organs in mammals responsible for filtering waste products from the blood and excreting them in urine.

Anterior and Posterior

Terms used to describe the positioning of structures within the body, with anterior referring to the front side and posterior to the back side.

Renal Corpuscle

A key structure in the nephron of a kidney, comprising the glomerulus and Bowman's capsule, which filters blood to form urine.

Glomerular Capillaries

Glomerular capillaries are a network of small blood vessels within the kidney's glomerulus that play a crucial role in filtering blood to form urine.