Roland and Sheena Are Floor Supervisors in a Sporting Goods

question 73

Essay

Roland and Sheena are floor supervisors in a sporting goods store. Roland has a reputation for being impersonal and yelling at his workers for minor mistakes. Sheena has a reputation for being compassionate, listening to employee concerns, and helping employees avoid repeating mistakes by talking to them rather than punishing them. Herb explains this to a co-worker by saying "What do you expect, Roland is a man and Sheena is a woman. Everything about how men and women approach management is completely opposite." Is Herb correct? Explain.

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Definitions:

Productivity

Productivity measures the efficiency of production in terms of the amount of output produced per unit of input, such as labor or materials.

Job Morale

The overall sentiment, outlook, and satisfaction of employees in their workplace environment.

Intrinsic Reasons

Motivations that come from within an individual, such as personal satisfaction, joy, or interest, rather than external rewards.

Esteem Needs

A level in Maslow's hierarchy of needs that encompasses self-esteem, respect from others, status, and recognition, influencing motivation and psychological wellbeing.