The First Step in the Control Process Is to Evaluate

question 77

True/False

The first step in the control process is to evaluate results in terms of performance standards.

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Definitions:

Control

in a business setting involves the processes and procedures put in place to monitor performance and make adjustments as necessary to achieve desired outcomes.

Want

A desire for something that is not necessary for basic survival but is sought for pleasure or satisfaction.

Customer Expectations

The standards or criteria that consumers believe a product or service should meet, affecting their satisfaction and loyalty.

Customer Dissatisfaction

The negative feelings or reactions customers have when their expectations or needs are not met by a product or service.