To Use a Programmed Decision in Dealing with Occasional Company

question 62

Multiple Choice

To use a programmed decision in dealing with occasional company overspending, a manager would

• A)have a brainstorming session to gather possible solutions to the overspending.
• B)listen to the opinions of various employees about why the company overspends.
• C)conduct an analysis to determine the possible causes for overspending.
• D)devise procedures to take depending on the amount of overspending in a month.

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Definitions:

Unipolar Emotions

Emotions that are experienced on a single continuum ranging from the presence to the absence of the emotion, rather than being opposite to another emotion.

Mixed Emotions

Feeling two or more contradictory emotions at the same time towards a single object, person, or situation.

Service Script

A predetermined, structured guideline for service encounters, outlining how service providers should interact with customers.

Knowledge Technique

A method or strategy employed to enhance the acquisition and understanding of information.